Client installations
Communications Clients: Supported operating systems and scenarios:

PC Client Sofware 	 	myPortal 
for Desktop	myPortal 
for Outlook	myAgent	myReports	myAttendant	Fax Printer	
 	 	 	 							
Client Operating System	 	 	 	 	 	 	
 	Microsoft Windows 10 (64 Bit) all versions	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	Microsoft Windows 8/8.1 (32 / 64 Bit) all versions (4)	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	Apple MAC OS X 10.15.x (2)	Ά 	£	£		£	£	
 	Apple MAC OS X 10.14.x (3)	Ά 	£	£		£	£	
Terminal Server for Clients						 	
 	Microsoft Windows 2019 Server 64 Bit	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	 	MS Terminal Server 2019	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	Microsoft Windows 2016 Server 64 Bit	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	 	MS Terminal Server 2016 (4)	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	 	Citrix XenApp 7.17 (Desktop Mode) (4)	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
 	 	Citrix XenDesktop 7.17 Server (64 Bit) (4)	Ά 	Ά 	Ά 	Ά 	Ά 	Ά 	
SW Components in general	 	 	 	 	 	 	
 	Microsoft Outlook / Office	£	Ά 	£	£	£	Ά 	
 	 	2019 (32 / 64 Bit)  + Office 365	£	Ά 	£	£	£	Ά 	
 	 	2016 (32 / 64 Bit)  + Office 365	£	Ά 	£	£	£	Ά 	
 	.NET Framework	n/a	>= 4.5	>= 4.5	>= 4.5	n/a	>= 4.5	
 	Webbrowser	 	 	 	 	 	 	 	
 	 	Microsoft EDGE	Ά 	Ά 	Ά 	Ά 	£	£	
 	 	Microsoft Internet Explorer Version 11 or higher	Ά 	Ά 	Ά 	Ά 	£	£	
 	 	Mozilla Firefox V68.0 or higher	Ά 	Ά 	Ά 	Ά 	£	£	
 	 	Google Chrome V53 or higher	Ά 	Ά 	Ά 	Ά 	£	£	
 	Java	 	 	 	 	 	 	 	 	
 	 	Oracle Java SE >= 1.8.x (32 Bit or 64 Bit) 	Ά 	£	£	£	Ά 	£	
 	 	Open JDK V8 (32 Bit or 64 Bit) 	Ά 	£	£	£	Ά 	£	
 	 	Apple Java >= 1.6.x 	Ά 	£	£	£	£	£	
SW Components for specific functions	 	 	 	 	 	 	
 	Microsoft Exchange (Calendar and Contact Integration)	Ά 	Ά 	n/a	n/a	Ά 	n/a	
 	 	Exchange Server with Office 365 (Cloud) (4)	Ά 	Ά 	n/a	n/a	Ά 	n/a	
 	 	Exchange 2019 (64 bit)	Ά 	Ά 	n/a	n/a	Ά 	n/a	
 	 	Exchange 2016 (64 bit) (4)	Ά 	Ά 	n/a	n/a	Ά 	n/a	

Ά	supported
¨	supported with restrictions (see release note)
£	not supported
n/a	not applicable
(1) Supported, but not part of the system test anymore. In case of error no SW correction will be delivered. 
(2) Apple Java ≥ 1.6.x is mandatory to be installed before using OpenScape Business Clients.
(3) Please be aware that Catalina is the first version of macOS to exclusively support 64-bit applications.
(4) Not tested thoroughly in lab 
(*) UC and CTI functionality only

New Installations or manual update of the Communications Clients on Microsoft Windows:
	For all installation procedures local Administrator privileges are required.
•	On all environments: Run the “CommunicationsClients.exe” or “FaxPrinterDriver.exe” setup with desired components.
•	Upon initial start of the BootStrappers (CommunicationsClients.exe or FaxPrinterDriver.exe) a dialog will be displayed asking the user to enter the IP address or name of the OpenScape Business UC server:

The IP address dialogue will be skipped in case the repository file from the offline installer is present on the communication clients.exe directory. In that case Server IP address will be requested on client login
The IP address will be automatically filled in if:
•	An older version of CommunicationsClients was previously installed or
•	The new version of CommunicationsClients/FaxPrinterDriver was previously installed or
•	The /repository= flag was passed in the command line or
•	DHCP option 176 was configured, and found.
Once the IP address has been entered, and confirmed to be a valid repository, the bootstrapper will check and download if required .NET 4.5 and then display the main installer window.
Click on each product that you would like to install.  Clicking on an installed application will toggle between installed / repair / remove. In the screenshot below:
•	Fax Printer Driver has been selected to be removed.
•	myAgent has been selected to be repaired.
•	myPortal for Outlook has been selected to be installed.
•	myPortal for Desktop and myReports have no action. They cannot be installed because a supported JAVA distribution could not be found.

Alternatively, Communications Clients can be installed and uninstalled with command line, i.e.: CommunicationsClients.exe /ALL to install all applications.

 The following command line arguments are supported during install: 
Switch	Meaning	
/i	Selects a product to be installed:
OLI, myPortal, myAgent, FPD, myReports
e.g. /i="OLI,FPD"	
/u	Selects a product to be removed:
OLI, myPortal, myAgent, FPD, myReports
e.g. /u="OLI,FPD"	
/set	Selects the products that should be installed on the system.  This switch will install the selected products, or modify them if they are already installed.  It will also remove installed products that are not listed in the provided set.
The set is a comma separated list in quotation marks:  eg:  /set="OLI,FPD"	
/repository	Sets the IP address or the hostname to use during install.  eg: /repository=192.168.50.42	
/installpath	Sets the path of the installed clients.  Defaults to c:\program files(x86)\communicationsclients\	
/repair	Repairs the specified products.  eg: /repair="OLI,FPD"	
/autostart	Starts the installation procedure without user intervention.  Requires that the repository is already found.	
/quiet	Starts the installation procedure without user intervention and without a user interface.  Requires that the repository is already found.	

These parameters can also be used for diagnostic or support cases. For more details about this function, please have a look into the administrator documentation. 
Example for command line silent installation with all applications and logging of the installation: "C:\Test\CommunicationsClients.exe" /l /quiet /set=all
Example for command line silent uninstallation with all applications and logging of the uninstallation of all features: 
"C:\Test\CommunicationsClients.exe" /l /quiet /uninstall
Example of quite offline uninstall of features: 
“C:\Test\CommunicationsClients.exe” /quiet /uninstall
Example for command line uninstallation
"C:\Program Files (x86)\CommunicationsClients\AutoUpdate\AutoUpdate.Client.exe" /uninstall

Note: The quiet flag can also be passed here to prevent any dialogs being shown to the user.

•	On Microsoft Terminal Server environment install the package with the command line: "change user /install" >>> start and run setup to the end >>> "change user /execute"
•	On Citrix XenApp it is mandatory to use the following syntax for the application path in Citrix: <C:\Windows\SysWOW64\javaw.exe> -jar "<Path to the myPortal.jar>"
For more details please visit: http://wiki.unify.com

	New Installations or manual update of myPortal on Apple Mac OS X:
·	Apple Mac OS X >= 10.14.x (Mojave) with installed Apple’s Java 1.8.x is prerequisite to use myPortal. On first start of the myPortal application, a new pop-up window appears prompt to download Apple’s Java 1.8.x via Apple’s official site, if the Apple’s Java was not installed before on the system.
·	Run the "myPortal.dmg", use the installer in the Finder and follow the setup to install myPortal.
·	To be able to use the functions of myPortal, the “Secondary” mouse button has to be activated in the operating systems settings in order to use context menus.
·	MyPortal for Desktop includes 3 modern skins, that are designed of optimized use on Apple Mac OS X. 
·	The "myAttendant" application as part of "myPortal" is supported on Apple Mac OS X.
·	AutoUpdate for myPortal on Apple Mac OS X is supported. Apply the AutoUpdate message that will be shown after a start of the client to update to the new deployed version.
•	myPortal for Desktop used on Apple Mac OS X requires for “dial via clipboard” and “favorites hide to left or right” functionality the set option “Enable access for assistive devices” in the “System Preferences“ in“Accessibility” (>= Mac OS X 10.8.x).
•	Apple Mac OS X 10.14.x (Mojave) has enhanced security features for application access. Please apply and follow the messages to allow myPortal the access to Contacts, Calendar and Accessibility
Notes: 
·	The Auto Update functionality is implemented as a Windows Service, so the user itself will not need local Administrator privileges after first installation.
•	Tested with default active User Account Control (UAC) in Microsoft Windows 10, 8.1, 8 and Microsoft Windows Server 2019, 2016.
·     For myPortal for Outlook used in Microsoft Outlook 2019/2016 and myAgent a Microsoft    .Net Framework 4.5 installation in Microsoft Windows is required. Both the installer and auto update mechanism will ensure that the minimum required Microsoft .Net Framework version is installed.
•	For systems that are being upgraded from V2 mainboards with OCAB to the new OCCx mainboards, CommunicationsClients.exe should be re-installed, and during the re-installation, the new server IP address should be entered.  This is mandatory in order to redirect the update service to the new repository.